feat: 优化客服会话及延迟消息逻辑

consts/account/platform.go

@@ -6,11 +6,6 @@ var (
 	PlatformXHS = newPlatform(gconv.PtrString("xiaohongshu"), "小红书")
 	PlatformDY  = newPlatform(gconv.PtrString("douyin"), "抖音")
 	PlatformKS  = newPlatform(gconv.PtrString("kuaishou"), "快手")
-	platformMap = map[Platform]platform{
-		gconv.PtrString("xiaohongshu"): PlatformXHS,
-		gconv.PtrString("douyin"):      PlatformDY,
-		gconv.PtrString("kuaishou"):    PlatformKS,
-	}
 )
 
 type Platform *string
@@ -32,8 +27,13 @@ func newPlatform(code Platform, desc string) platform {
 }
 
 func GetDescByCode(code Platform) string {
-	if p, ok := platformMap[code]; ok {
-		return p.Desc()
+	switch *code {
+	case *PlatformXHS.Code():
+		return PlatformXHS.Desc()
+	case *PlatformDY.Code():
+		return PlatformDY.Desc()
+	case *PlatformKS.Code():
+		return PlatformKS.Desc()
 	}
 	return "未知平台"
 }

consts/account/vector_status.go

@@ -1,28 +0,0 @@
-package account
-
-import "github.com/gogf/gf/v2/util/gconv"
-
-var (
-	VectorStatusPending    = newVectorStatus(gconv.PtrInt8(1), "pending")
-	VectorStatusProcessing = newVectorStatus(gconv.PtrInt8(2), "processing")
-	VectorStatusCompleted  = newVectorStatus(gconv.PtrInt8(3), "completed")
-	VectorStatusFailed     = newVectorStatus(gconv.PtrInt8(4), "failed")
-)
-
-type VectorStatus *int8
-
-type vectorStatus struct {
-	code VectorStatus
-	desc string
-}
-
-func (s vectorStatus) Code() VectorStatus {
-	return s.code
-}
-func (s vectorStatus) Desc() string {
-	return s.desc
-}
-
-func newVectorStatus(code VectorStatus, desc string) vectorStatus {
-	return vectorStatus{code: code, desc: desc}
-}

consts/public/msg_key.go

@@ -2,7 +2,11 @@ package public
 
 const GmqMsgPluginsName = "gmq_msg"
 
-const AccountDialogKeyUserId = "account:dialog:%s"
+const (
+	AccountMsgKey             = "account:%s:%s:%s"
+	AccountDialogHistoryKey   = "account:dialog:history:%s"
+	AccountGreetingOptionsKey = "account:greeting:options:%s"
+)
 
 const (
 	AccountFollowupTopic    = "account:followup:stream"   // 请求 Stream 键名（与发消息的key一致）

consts/public/redis_key.go

@@ -1,15 +0,0 @@
-package public
-
-const KnowledgeLockEsKey = "rag:knowledge:lock:knowledgeIdEs-%v"
-const KnowledgeLockSqlKey = "rag:knowledge:lock:knowledgeIdSql-%v"
-const KnowledgeContentHashEsKey = "rag:knowledge:knowledgeId:contentHashEs-%v"
-const KnowledgeContentHashSqlKey = "rag:knowledge:knowledgeId:contentHashSql-%v"
-
-const KnowledgeDocumentChunkTopic = "knowledge:document:chunk:stream" // 请求 Stream 键名（与发消息的key一致）
-
-const (
-	KnowledgeDocumentVectorStatusTopic     = "knowledge:document:vector:status:stream"
-	KnowledgeDocumentVectorStatusConsumer  = "knowledge-document-vector-status-consumer"
-	KnowledgeDocumentVectorStatusBatchSize = 1
-	KnowledgeDocumentVectorStatusAutoAck   = false
-)

consts/public/session_tool.go

@@ -0,0 +1,18 @@
+package public
+
+// 欢迎语
+const (
+	GreetingBegin   = "您好，很高兴为您服务！请问有什么可以帮您？"
+	GreetingBetween = "💗回复数字就好~"
+	GreetingEnd     = "🌟也可直接点击下方咨询专业老师~"
+)
+
+// 追问
+const (
+	SceneOpeningRemark = "宝子，刚才给您发的信息您有看到吗？有任何问题都能直接问我，加微信也能更方便沟通～"
+	SceneDialog        = "看您暂时没回复，是不是还有什么疑问？加微信我详细给您说明～"
+	SceneCardSend      = "宝子，加上没～要及时加哦，不然卡片容易失效哒✨"
+)
+
+// 对话超时时间
+const DialogTimeout = 10

consts/scriptedSpeech/scene_type.go

@@ -6,12 +6,6 @@ var (
 	SceneTypeOpeningRemark = newSceneType(gconv.PtrInt8(1), "开场白无回应")
 	SceneTypeDialog        = newSceneType(gconv.PtrInt8(2), "对话中途无回应")
 	SceneTypeCardSend      = newSceneType(gconv.PtrInt8(3), "卡片发送后无回应")
-
-	sceneTypeMap = map[SceneType]sceneType{
-		gconv.PtrInt8(1): SceneTypeOpeningRemark,
-		gconv.PtrInt8(2): SceneTypeDialog,
-		gconv.PtrInt8(3): SceneTypeCardSend,
-	}
 )
 
 type SceneType *int8
@@ -33,8 +27,13 @@ func newSceneType(code SceneType, desc string) sceneType {
 }
 
 func GetDescByCode(code SceneType) string {
-	if p, ok := sceneTypeMap[code]; ok {
-		return p.Desc()
+	switch *code {
+	case *SceneTypeOpeningRemark.Code():
+		return SceneTypeOpeningRemark.Desc()
+	case *SceneTypeDialog.Code():
+		return SceneTypeDialog.Desc()
+	case *SceneTypeCardSend.Code():
+		return SceneTypeCardSend.Desc()
 	}
 	return "未知场景类型"
 }