feat: 添加客服账号管理及WebSocket功能

2026-04-03 17:52:09 +08:00
parent b7cce0befa
commit 7416bf8d96
20 changed files with 1065 additions and 74 deletions
--- a/update.sql
+++ b/update.sql
@@ -1,8 +1,8 @@
 -----------张斌2025-06-16 15:00:00--------------

--------------------pgsql创建rag_keyword表语句---------------------------
-- 关键词表（文档关键词+权重）
-CREATE TABLE IF NOT EXISTS rag_keyword (
+--------------------pgsql创建customer_server_account表语句---------------------------
+-- 客服账号表（RAG智能客服）
+CREATE TABLE IF NOT EXISTS customer_server_account (
    -- 基础字段（完全对齐项目规范）
    id BIGINT PRIMARY KEY, -- 主键ID（非自增）
    tenant_id BIGINT NOT NULL DEFAULT 0, -- 租户ID int8
@@ -13,31 +13,82 @@ CREATE TABLE IF NOT EXISTS rag_keyword (
    deleted_at timestamp(6),

    -- 业务字段
-    dataset_id BIGINT NOT NULL, -- 数据集ID
-    document_id BIGINT NOT NULL, -- 文件ID
-    word VARCHAR(255) NOT NULL, -- 关键词
-    weight SMALLINT NOT NULL DEFAULT 0 -- 权重
-    );
+    account_name VARCHAR(128) NOT NULL, -- 客服账号名称
+    status SMALLINT NOT NULL DEFAULT 1, -- 状态：1启用/0停用
+    platform VARCHAR(32) NOT NULL, -- 客服平台
+    greeting TEXT DEFAULT '', -- 开场白
+    prompt TEXT[] DEFAULT '{}', -- 提示词数组
+    self_identity TEXT DEFAULT '', -- AI身份描述
+    dataset_ids BIGINT[] DEFAULT '{}', -- 绑定的数据集ID列表
+    document_ids BIGINT[] DEFAULT '{}', -- 绑定的文档ID列表
+    expand_data JSONB DEFAULT '{}'::JSONB -- 扩展数据(JSONB)
+);

-- 索引（按业务高频查询）
-CREATE INDEX idx_keyword_tenant_id ON rag_keyword(tenant_id);
-CREATE INDEX idx_keyword_dataset_id ON rag_keyword(dataset_id);
-CREATE INDEX idx_keyword_document_id ON rag_keyword(document_id);
-CREATE INDEX idx_keyword_word ON rag_keyword(word);
-CREATE INDEX idx_keyword_deleted_at ON rag_keyword(deleted_at);
+-- 索引（高频查询）
+CREATE INDEX idx_csa_tenant_id ON customer_server_account(tenant_id);
+CREATE INDEX idx_csa_account_name ON customer_server_account(account_name);
+CREATE INDEX idx_csa_status ON customer_server_account(status);
+CREATE INDEX idx_csa_platform ON customer_server_account(platform);
+CREATE INDEX idx_csa_deleted_at ON customer_server_account(deleted_at);

 -- 表和字段注释
-COMMENT ON TABLE rag_keyword IS 'RAG关键词表（文档关键词+权重）';
-COMMENT ON COLUMN rag_keyword.id IS '主键ID（非自增）';
-COMMENT ON COLUMN rag_keyword.tenant_id IS '租户ID';
-COMMENT ON COLUMN rag_keyword.creator IS '创建人';
-COMMENT ON COLUMN rag_keyword.created_at IS '创建时间';
-COMMENT ON COLUMN rag_keyword.updater IS '更新人';
-COMMENT ON COLUMN rag_keyword.updated_at IS '更新时间';
-COMMENT ON COLUMN rag_keyword.deleted_at IS '删除时间（软删）';
-COMMENT ON COLUMN rag_keyword.dataset_id IS '数据集ID';
-COMMENT ON COLUMN rag_keyword.document_id IS '文档ID';
-COMMENT ON COLUMN rag_keyword.word IS '关键词';
-COMMENT ON COLUMN rag_keyword.weight IS '权重';
+COMMENT ON TABLE customer_server_account IS '客服账号表（RAG智能客服配置）';
+COMMENT ON COLUMN customer_server_account.id IS '主键ID（非自增）';
+COMMENT ON COLUMN customer_server_account.tenant_id IS '租户ID';
+COMMENT ON COLUMN customer_server_account.creator IS '创建人';
+COMMENT ON COLUMN customer_server_account.created_at IS '创建时间';
+COMMENT ON COLUMN customer_server_account.updater IS '更新人';
+COMMENT ON COLUMN customer_server_account.updated_at IS '更新时间';
+COMMENT ON COLUMN customer_server_account.deleted_at IS '删除时间（软删）';
+COMMENT ON COLUMN customer_server_account.account_name IS '客服账号名称';
+COMMENT ON COLUMN customer_server_account.status IS '客服账号状态';
+COMMENT ON COLUMN customer_server_account.platform IS '客服平台';
+COMMENT ON COLUMN customer_server_account.greeting IS '开场白';
+COMMENT ON COLUMN customer_server_account.prompt IS '提示词数组';
+COMMENT ON COLUMN customer_server_account.self_identity IS 'AI身份描述';
+COMMENT ON COLUMN customer_server_account.dataset_ids IS '绑定的数据集ID列表';
+COMMENT ON COLUMN customer_server_account.document_ids IS '绑定的文档ID列表';
+COMMENT ON COLUMN customer_server_account.expand_data IS '扩展数据(JSONB)';

--------------------pgsql创建rag_keyword表语句---------------------------
+--------------------pgsql创建customer_server_account表语句---------------------------
+
+--------------------pgsql创建customer_server_scripted_speech表语句---------------------------
+-- 客服话术表（自定义问答话术）
+CREATE TABLE IF NOT EXISTS customer_server_scripted_speech (
+    -- 基础字段（完全对齐项目规范）
+    id BIGINT PRIMARY KEY, -- 主键ID（非自增）
+    tenant_id BIGINT NOT NULL DEFAULT 0, -- 租户ID int8
+    creator VARCHAR(64) NOT NULL,
+    created_at TIMESTAMP NOT NULL DEFAULT CURRENT_TIMESTAMP,
+    updater VARCHAR(64) NOT NULL,
+    updated_at TIMESTAMP NOT NULL DEFAULT CURRENT_TIMESTAMP,
+    deleted_at timestamp(6),
+
+    -- 业务字段
+    account_id BIGINT NOT NULL, -- 账号ID
+    dataset_id BIGINT NOT NULL, -- 数据集ID
+    question_content TEXT NOT NULL, -- 问题内容
+    answer_content TEXT NOT NULL -- 回答内容
+);
+
+-- 索引（高频查询）
+CREATE INDEX idx_csss_tenant_id ON customer_server_scripted_speech(tenant_id);
+CREATE INDEX idx_csss_account_id ON customer_server_scripted_speech(account_id);
+CREATE INDEX idx_csss_dataset_id ON customer_server_scripted_speech(dataset_id);
+CREATE INDEX idx_csss_deleted_at ON customer_server_scripted_speech(deleted_at);
+
+-- 表和字段注释
+COMMENT ON TABLE customer_server_scripted_speech IS '客服话术表（自定义问答话术）';
+COMMENT ON COLUMN customer_server_scripted_speech.id IS '主键ID（非自增）';
+COMMENT ON COLUMN customer_server_scripted_speech.tenant_id IS '租户ID';
+COMMENT ON COLUMN customer_server_scripted_speech.creator IS '创建人';
+COMMENT ON COLUMN customer_server_scripted_speech.created_at IS '创建时间';
+COMMENT ON COLUMN customer_server_scripted_speech.updater IS '更新人';
+COMMENT ON COLUMN customer_server_scripted_speech.updated_at IS '更新时间';
+COMMENT ON COLUMN customer_server_scripted_speech.deleted_at IS '删除时间（软删）';
+COMMENT ON COLUMN customer_server_scripted_speech.account_id IS '账号ID';
+COMMENT ON COLUMN customer_server_scripted_speech.dataset_id IS '数据集ID';
+COMMENT ON COLUMN customer_server_scripted_speech.question_content IS '问题内容';
+COMMENT ON COLUMN customer_server_scripted_speech.answer_content IS '回答内容';
+
+--------------------pgsql创建customer_server_scripted_speech表语句---------------------------