feat: 添加客服账号管理及WebSocket功能

This commit is contained in:
2026-04-03 17:52:09 +08:00
parent b7cce0befa
commit 7416bf8d96
20 changed files with 1065 additions and 74 deletions

90
dao/account_dao.go Normal file
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@@ -0,0 +1,90 @@
package dao
import (
"context"
"customer-server/consts/public"
"customer-server/model/dto"
"customer-server/model/entity"
"gitea.com/red-future/common/db/gfdb"
"github.com/gogf/gf/v2/frame/g"
"github.com/gogf/gf/v2/util/gconv"
)
var Account = new(account)
type account struct{}
func (d *account) Insert(ctx context.Context, req *dto.AddAccountReq) (id int64, err error) {
var e *entity.Account
if err = gconv.Struct(req, &e); err != nil {
return
}
result, err := gfdb.DB(ctx).Model(ctx, public.TableNameAccount).Insert(e)
if err != nil {
return
}
return result.LastInsertId()
}
func (d *account) Update(ctx context.Context, req *dto.UpdateAccountReq) (rows int64, err error) {
r, err := gfdb.DB(ctx).Model(ctx, public.TableNameAccount).Data(&req).Where(entity.AccountCol.Id, req.Id).Update()
if err != nil {
return
}
return r.RowsAffected()
}
func (d *account) Delete(ctx context.Context, req *dto.DeleteAccountReq) (rows int64, err error) {
r, err := gfdb.DB(ctx).Model(ctx, public.TableNameAccount).Where(entity.AccountCol.Id, req.Id).Delete()
if err != nil {
return
}
return r.RowsAffected()
}
func (d *account) Count(ctx context.Context, req *dto.ListAccountReq) (count int, err error) {
count, err = gfdb.DB(ctx).Model(ctx, public.TableNameAccount).OmitEmpty().Where(entity.AccountCol.AccountName, req.AccountName).Count()
return
}
// GetById 根据ID查询客服账号
func (d *account) GetById(ctx context.Context, req *dto.GetAccountReq, fields ...string) (res *entity.Account, err error) {
r, err := gfdb.DB(ctx).Model(ctx, public.TableNameAccount).Where(entity.AccountCol.Id, req.Id).Fields(fields).One()
if err != nil {
return
}
err = r.Struct(&res)
return
}
// List 获取客服账号列表
func (d *account) List(ctx context.Context, req *dto.ListAccountReq, fields ...string) (res []*entity.Account, total int, err error) {
model := gfdb.DB(ctx).Model(ctx, public.TableNameAccount).Fields(fields).OmitEmpty()
if !g.IsEmpty(req.Keyword) {
model.WhereLike(entity.AccountCol.AccountName, "%"+req.Keyword+"%")
}
model.Where(entity.AccountCol.Status, req.Status)
model.Where(entity.AccountCol.Platform, req.Platform)
model.OrderDesc(entity.AccountCol.CreatedAt)
if req.Page != nil {
model.Page(int(req.Page.PageNum), int(req.Page.PageSize))
}
r, total, err := model.AllAndCount(false)
if err != nil {
return
}
err = r.Structs(&res)
return
}
// GetByAccountName 根据账号名称查询客服账号(GoFrame框架原声绕过用户信息校验)
func (d *account) GetByAccountName(ctx context.Context, req *dto.GetByAccountNameReq, fields ...string) (res *entity.Account, err error) {
r, err := gfdb.DB(ctx).Model(ctx, public.TableNameAccount).NoTenantId(ctx).Where(entity.AccountCol.AccountName, req.AccountName).Fields(fields).One()
if err != nil {
return
}
err = r.Struct(&res)
return
}

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package dao
import (
"context"
"customer-server/consts/public"
"customer-server/model/dto"
"customer-server/model/entity"
"gitea.com/red-future/common/db/gfdb"
"github.com/gogf/gf/v2/util/gconv"
)
var ScriptedSpeech = new(scriptedSpeech)
type scriptedSpeech struct{}
func (d *scriptedSpeech) Insert(ctx context.Context, req *dto.AddScriptedSpeechReq) (id int64, err error) {
var e *entity.ScriptedSpeech
if err = gconv.Struct(req, &e); err != nil {
return
}
result, err := gfdb.DB(ctx).Model(ctx, public.TableNameScriptedSpeech).Insert(e)
if err != nil {
return
}
return result.LastInsertId()
}
func (d *scriptedSpeech) Update(ctx context.Context, req *dto.UpdateScriptedSpeechReq) (rows int64, err error) {
r, err := gfdb.DB(ctx).Model(ctx, public.TableNameScriptedSpeech).Data(&req).Where(entity.ScriptedSpeechCol.Id, req.Id).Update()
if err != nil {
return
}
return r.RowsAffected()
}
func (d *scriptedSpeech) Delete(ctx context.Context, req *dto.DeleteScriptedSpeechReq) (rows int64, err error) {
r, err := gfdb.DB(ctx).Model(ctx, public.TableNameScriptedSpeech).Where(entity.ScriptedSpeechCol.Id, req.Id).Delete()
if err != nil {
return
}
return r.RowsAffected()
}
// GetById 根据ID查询预制话术
func (d *scriptedSpeech) GetById(ctx context.Context, req *dto.GetScriptedSpeechReq, fields ...string) (res *entity.ScriptedSpeech, err error) {
r, err := gfdb.DB(ctx).Model(ctx, public.TableNameScriptedSpeech).Where(entity.ScriptedSpeechCol.Id, req.Id).Fields(fields).One()
if err != nil {
return
}
err = r.Struct(&res)
return
}
// List 获取预制话术列表
func (d *scriptedSpeech) List(ctx context.Context, req *dto.ListScriptedSpeechReq, fields ...string) (res []*entity.ScriptedSpeech, total int, err error) {
model := gfdb.DB(ctx).Model(ctx, public.TableNameScriptedSpeech).Fields(fields).OmitEmpty()
model.Where(entity.ScriptedSpeechCol.AccountId, req.AccountId)
model.Where(entity.ScriptedSpeechCol.DatasetId, req.DatasetId)
model.OrderDesc(entity.ScriptedSpeechCol.CreatedAt)
if req.Page != nil {
model.Page(int(req.Page.PageNum), int(req.Page.PageSize))
}
r, total, err := model.AllAndCount(false)
if err != nil {
return
}
err = r.Structs(&res)
return
}